We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and must be unused or opened, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at customersupport@sorbody.com. Please note that returns will need to be sent to the following address:
10 Berwick St, Brighton, VIC, 3186, Australia
If your return is accepted, we will send you instructions on how to send your package. Please note that all returns are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted. If your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at customersupport@sorbody.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We do not accept returns once Items have been opened or used. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@sorbody.com
