Shipping policy

 

Shipping Policy

 

This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased through the official S.O.R Body website (www.sorbody.com). By placing an order with us, you agree to the terms outlined below.

 

 

 

1.

Processing Times

 


All orders are typically processed within 1–2 business days (excluding weekends and public holidays).


During peak periods (e.g. holidays, sale events, or new product launches), please allow up to 14 business days for your order to be processed and dispatched. We appreciate your patience and understanding during these times.

 

 

 

2.

Shipping Methods & Delivery Estimates

 


Australia:

 

  • Standard Shipping: 2–8 business days

  • Express Shipping: 1–4 business days

 


International:

 

  • Standard International Shipping: 7–21 business days depending on destination

 


All timeframes are estimates and may vary based on location, carrier performance, and external factors such as weather or customs delays.

 

 

 

3.

Shipping Rates

 


Shipping rates are calculated at checkout based on location, weight, and service selected.


Free shipping or promotional shipping offers may apply and will be displayed at checkout if eligible.

 

 

 

4.

Customs, Duties & Taxes (International Orders)

 


International orders may be subject to import taxes, customs duties, and other fees, which are not included in the product price or shipping cost.


These fees are the responsibility of the recipient and vary by country.

 

 

 

5.

Tracking & Notifications

 


Once your order ships, you’ll receive an email confirmation with a tracking link. Please allow 24–48 hours for tracking updates to begin displaying.

 

 

 

6.

Address Issues & Undeliverable Orders

 


Please ensure your shipping details are correct at checkout. Orders returned due to incorrect or incomplete addresses may incur a re-shipping fee.

 

 

 

7.

Lost, Stolen, or Damaged Packages

 


Risk of loss passes to the customer upon delivery to the carrier. S.O.R is not liable for lost, stolen, or damaged parcels once they have been shipped.


If you experience delivery issues, please contact the shipping provider directly and then reach out to us at support@sorbody.com for assistance.

 

 

 

8.

Policy Updates

 


We reserve the right to modify this policy at any time. The most current version will always be available on our website.

 

 

 

Contact Us

 


S.O.R

Email: support@sorbody.com

Melbourne, VIC, Australia